Car rental at Los Angeles Airport

+1 310 342 9200 - 24 hours

What users say: Avis at LAX is generally praised for its efficiency during vehicle handover and pricing policy transparency. However, some users note areas of improvement based on varied experiences:

Efficiency and service: Many passengers appreciate the quick turnaround during vehicle pickup and return, which helps them avoid long waits. One user specifically thanked Avis Preferred staff for swiftly resolving an issue, though policy restrictions sometimes made the process less smooth.

Vehicle condition: Some comments highlight cleanliness and vehicle quality concerns, with cases of dirty or poorly maintained cars. One user reported receiving a vehicle so dirty it needed immediate cleaning before use, causing delays and frustration.

Pricing and transparency: While Avis generally provides clear rates, one customer shared an incident of inflated charges at the rental office. The issue was resolved after multiple calls, leaving a negative impression about upselling practices at the counter.

Customer service: While many appreciate the staff's friendliness, others mention communication problems and slow solutions for complex situations. In an extreme case, a customer faced difficulties securing a reserved vehicle, enduring long waits and confusion in the parking area.

+1 310 642 4500 - 24 hours

What users say: Budget generally garners positive feedback for rental process efficiency and value for money. However, certain aspects have drawn complaints from users:

Wait times: Several customers mention long waits, both for vehicle pickup and shuttle buses. Insufficient shuttle frequency during peak times causes delays in connections.

Vehicle condition: Some users note that assigned cars are not always in optimal condition, citing issues like poor cleanliness or minor damages. Such cases have led to frustration and additional delays while resolving vehicle changes.

Charge transparency: Some clients report feeling pressured into optional charges or services they didn't request, contributing to negative experiences.

Despite these concerns, many customers rate their experience positively when such issues are avoided, emphasizing the friendly staff and ease of vehicle return.

+1 866 434 2226 - 24 hours

What users say: Dollar receives mixed reviews at LAX. Many travelers appreciate the company’s competitive prices, but frequent operational inefficiencies have caused frustration. Common concerns include:

Extended wait times: Users frequently report long waits for shuttle buses and at rental counters. Some reviews mention delays exceeding an hour during busy periods.

Overbooking issues: A significant number of customers experience situations where vehicles are unavailable despite confirmed reservations. This has led to inconvenience and lengthy waits for returned cars.

Customer service challenges: While some employees are helpful under pressure, others are described as uncooperative or condescending during interactions.

Vehicle condition: Most cars meet basic expectations, though occasional problems with cleanliness and maintenance are reported.

Despite these issues, Dollar remains a popular option due to its affordability. Travelers are advised to allow extra time and confirm vehicle availability during booking.

+1 833 679 2047 - 24 hours

What users say: Enterprise is often praised by users for its exceptional customer service, characterized by friendly and efficient staff who simplify the vehicle rental and return processes.

Travelers commend the smooth contract handling, which results in a hassle-free experience. The option to select vehicles directly from the lot is another advantage that enhances convenience and personalization.

However, not all experiences are seamless. Some clients report unexpected additional charges or inconsistent customer service during peak times.

Despite these occasional issues, most users consider Enterprise a reliable and competitive choice at LAX.

+1 323 673 9084 - 5:00 am to 12:30 am

What users say: Fox Rent-A-Car at LAX is popular for its competitive pricing, but reviews highlight a mixed experience:

Transfers and wait times: Users often mention lengthy waits for shuttle services, particularly during peak hours. Some report waiting up to an hour for transport.

Vehicle condition: While some cars meet expectations, others are initially offered with visible damage. Upon requesting a replacement, customers usually receive a more satisfactory vehicle.

Insurance and upselling practices: Customers describe aggressive attempts to sell insurance and additional services, which can slow down the pickup process.

Staff interactions: While some employees are friendly and helpful, others attempt to push unnecessary services like toll passes or extra insurance. Customers are advised to carefully review agreements before signing.

Overall, Fox offers budget-friendly options but requires patience and vigilance during the rental process.

+1 310 568 5100 - 24 hours

What users say: Hertz is known for its extensive selection of vehicles, including premium options that appeal to customers seeking a luxury rental experience.

Speed of service: Gold members appreciate the swift process and the ability to select any car from a designated area without additional paperwork. Friendly and efficient staff interactions enhance the experience.

Shuttle service concerns: Several reviews highlight dissatisfaction with the airport shuttle, with reports of long waits, especially during peak hours. This stands in contrast to the efficiency seen in other rental companies at LAX.

Vehicle condition: Issues such as cleanliness and maintenance occasionally detract from the overall experience, with some vehicles reported to be in subpar condition.

Upselling practices: Customers express frustration with aggressive upselling tactics, which can result in unexpected costs.

+1 888 826 6890 - 24 hours

What users say: National Car Rental is well-regarded by frequent travelers, particularly for its Emerald Club program, which offers perks like faster service and a range of high-quality vehicles.

Customers appreciate the ability to pick and drive a car without waiting in long lines, a feature especially valuable at a busy airport like LAX.

However, logistical challenges such as inadequate signage at return areas and crowded shuttle buses during peak hours are common complaints. These issues can cause significant delays.

Positive reviews highlight the excellent condition of vehicles and the friendly, professional service from staff. For frequent travelers, joining the Emerald Club is highly recommended to streamline the rental process.

+1 213 782 8950 - 24 hours

What users say: Payless has received negative reviews highlighting problems such as bait-and-switch tactics and unexpected additional charges during reservations.

Passengers recount frustrating experiences where reserved vehicles were unavailable upon arrival, leading to alternatives of lower quality or vehicles with hidden costs.

Additionally, complaints include cars provided with insufficient fuel or poor cleanliness, eroding trust among customers. Many suggest opting for more established companies, even at a higher initial price.

Positive experiences are less frequent but emphasize quick service during off-peak hours and accessible staff. However, vigilance is advised when booking with Payless.

+1 888 749 8227 - 6:00 am to 1:00 am

What users say: Sixt consistently garners praise for its modern fleet and customer service, though some areas still need improvement:

Fleet and modernity: Customers appreciate the high-quality, well-maintained vehicles, including premium options like BMWs, which are sometimes provided as complimentary upgrades when available.

Efficiency: Sixt is noted for its fast vehicle pickup and return process. Customers mention minimal wait times, partly due to Sixt’s independently operated shuttle services, which avoid the delays seen with other companies.

Customer service: The professional and friendly attitude of staff contributes significantly to positive experiences. Personalized assistance often makes travelers feel valued.

Additional costs and transparency: Some reviews mention that additional charges, such as for insurance or extra services, are not always communicated clearly during booking, leading to unexpected expenses.

Flexibility and problem-solving: Sixt often accommodates customer needs by offering free upgrades or alternative solutions when the reserved model is unavailable, further boosting satisfaction.

+1 310 258 3000 - 24 hours

What users say: Thrifty is popular for its affordability, but user experiences are a mix of positive and negative:

Value for money: Many travelers appreciate the budget-friendly pricing, making Thrifty an attractive choice for cost-conscious renters.

Service issues: Customers frequently report long waits for shuttle services and vehicle pickups, with some citing delays exceeding two hours. This can be particularly frustrating after long flights.

Overbooking problems: On occasion, Thrifty accepts more reservations than they can fulfill, leaving customers without vehicles despite confirmed bookings.

Vehicle quality: While some cars meet expectations, others present issues such as unclean interiors, pre-existing damage, or inadequate maintenance.

Customer service variability: Experiences with staff range from helpful and accommodating to inattentive and disorganized, resulting in inconsistent service quality.

+1 866 494 7227

What users say: Zipcar is appreciated for its flexibility and hourly rental options, making it ideal for short-term use.

Customers value the convenience of accessing vehicles without the typical paperwork of traditional rentals. However, the initial registration process can be challenging due to stringent verification requirements.

The ease of use after registration is a significant highlight, with users praising the lack of lengthy procedures. Travelers recommend reviewing the pricing and policies carefully to avoid unplanned charges.