Taxis and rideshare apps

Pick up and drop off zones, fares and user experience.

LAX-it is the new way to get to your cab or travel app service. You can walk or take a free shuttle bus outside the lower/arrivals level, in front of each terminal, next to the green LAX-it signs.

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Taxis

Cabs drop off passengers at the curb outside the upper/arrivals level.

Taxis can be boarded at three locations:

• At LAX-it next to Terminal 1: You can walk or board a free shuttle that runs every 3-5 minutes. You will need to wait by the green LAX-it signs on the lower/arrivals level in front of each terminal.

If you need help boarding or loading your luggage, there are people with green vests outside each terminal ready to help you. If you need special assistance, let the driver know when you board the bus. The driver will call ahead and someone will be waiting to help you.

• Inside Parking 3: Between Terminal B and Terminal 3, for passengers arriving at these terminals.
• At the end of Terminal 7: Outside the baggage claim hall, for passengers from Terminals 7 and 8.

Only authorized cabs with an official stamp issued by the City of Los Angeles Department of Transportation may pick up passengers at the airport.

Authorized cab companies

• Bell Cab Company
• Beverly Hills Cab Company
• City Cab
• Independent Taxi
• United Checker Cab
• United Independent Taxi Drivers (UITD)
• United Taxi of San Fernando Valley (UTSFV)
• Yellow Cab

Accessible Taxis

If you need an accessible vehicle, call the cab dispatcher (Tel +1 310 646 9177). An accessible taxi will be dispatched to the LAX Central Terminal area closest to the ACCESS location indicated by the DARK BLUE sign on the terminal curb. Service animals are permitted at no additional charge.

Paratransit Users

If you are a registered Paratransit user and have requested to be picked up at the airport, Access Services (a Los Angeles area service company) will send a cab to pick you up. Paratransit cabs are branded with the Access Services logo and are authorized to transport passengers from the curb at the Arrivals area.

Estimated fares from LAX*

→ Downtown Los Angeles: USD64.00
→ Van Nuys: USD72.00
→ Long Beach: USD72.00
→ Disneyland Park: USD102.00

*During peak hours, these fares could increase by 20-30%.

Ride-sharing apps

Lyft, Opoli and Uber are the authorized ride-sharing app service providers at LAX. If you are traveling to LAX, you will be dropped off directly at your terminal, on the upper/departures level.

Upon exiting LAX, you will be able to board your vehicle at the LAX-it lot next to Terminal 1. You can walk there or take a free shuttle bus.

What users say about taxis and ride-sharing apps at LAX

Based on experiences shared by users, we present an overview of the main aspects of taxi and ride-sharing services at Los Angeles Airport.

Ease of Use and Location

Users acknowledge that the LAX-it system helps organize the transportation experience by centralizing pickup points for taxis and apps like Uber and Lyft. However, some have mentioned that finding the correct stop can be confusing during peak hours, and waits for the free shuttle to LAX-it can be long during times of high congestion​​.

Taxi Service Quality

Opinions about taxis are mixed. Some passengers appreciate clean vehicles and professional service, especially with companies like Yellow Cab and United Independent Taxi​​. However, negative experiences are recurrent, including drivers avoiding the use of the taximeter, taking longer routes, or displaying unprofessional attitudes. A common issue is a lack of punctuality, even with pre-scheduled reservations​​.

Using Ride-Sharing Apps

Services like Uber and Lyft are widely used for their convenience and transparent pricing. However, the fact that passengers must travel to the LAX-it lot instead of being picked up directly at terminals can be inconvenient, especially for elderly individuals or those with bulky luggage. Some users feel this change affects the overall accessibility of the service​​.

Customer Service

Interactions with drivers vary significantly. While some passengers highlight courteous and professional attitudes, others have encountered unethical behavior, such as overcharging or a lack of assistance with luggage. This underscores the importance of verifying details and policies before using the services​​.