LAX FlyAway

Bus service between LAX, Union Station and Van Nuys. What users say.

Drop-off / Pick-up Zones

At LAX: FlyAway buses transport passengers to the upper boarding level of each terminal. Departing from the airport, passengers can board the bus on the lower arrivals level in front of each terminal, next to the blue FlyAway columns.

At Union Station (downtown Los Angeles): The service operates from Patsaouras Transit Plaza bus stop 1, at Union Station East. The ticket office is located at the south end.

In Van Nuys: The FlyAway terminal is located at 7610 Woodley Avenue.

Image from Youtube

Fares

A one-way single ticket to any of the destinations costs USD9.75 and is valid for 30 days from the date of purchase.

Up to two children under 5 years of age can travel for free accompanying each paying adult.

Tickets can be purchased through the FlyAway app, online or via contactless options (Visa or Mastercard credit/debit cards, Apple Pay, Google Pay).

Check the routes HERE.

For more information about the FlyAway service, call Tel +1 866 435 9529 / 323 310 5292.

What users say about the FlyAway service

Below is a description based on experiences shared by real users on platforms like Yelp, Google Reviews, and TripAdvisor.

Comfort and Accessibility

Users highlight the ease of boarding the FlyAway bus at designated points, particularly thanks to clear signage at LAX terminals. The location of the stops on the lower arrivals level, next to the blue columns, simplifies the process for those arriving at the airport. However, some passengers mention that locating the columns can be confusing during peak congestion times, especially for those unfamiliar with the airport layout.

At Union Station, the stop at Patsaouras Transit Plaza is appreciated for its proximity to major public transport connections in Los Angeles. Meanwhile, at Van Nuys, the terminal on Woodley Avenue receives praise for its organization, although some users suggest larger areas would be helpful to accommodate the volume of passengers during peak hours.

Pricing and Payment Options

The cost of USD 9.75 for a one-way ticket to any destination is considered reasonable by most travelers, especially compared to other transportation methods like taxis or ridesharing services. The option for up to two children under 5 years old to travel for free with each paying adult is seen as a major benefit for families. However, some users have reported difficulties when attempting contactless payments, recommending future passengers to have alternative payment options available.

Travel Experience

The service generally receives positive feedback for its punctuality and the comfort of the buses. Spacious seating and air conditioning contribute to a pleasant experience, even on longer trips. However, on high-demand days, the buses can fill up quickly, which might leave some passengers waiting for the next service.

For those traveling with luggage, the space allocated on the buses is usually sufficient, though there are user comments suggesting better organization to prevent larger bags from obstructing the aisle.

Recommendations for a Better Experience

• Plan schedules: Travelers suggest arriving well in advance, especially during peak hours, to secure a spot on the desired bus.
• Use electronic payments: Although contactless options are convenient, it is advisable to carry a card or cash as a backup.
• Take advantage of family benefits: For those traveling with young children, the fare savings combined with the comfort of the buses is a significant advantage.
• Check routes and schedules: Reviewing the updated schedules on the official FlyAway page can help avoid inconveniences, especially if travel plans change.