Frequently Asked Questions - LAX Airport

The FlyAway nonstop bus service provides transportation between LAX, Union Station and Van Nuys. The vehicles drop off passengers on the upper/departures level of each terminal. At the airport, you can board them on the lower/arrivals level, in front of each terminal, next to the blue FlyAway columns. The one-way fare in either direction is USD9.75. SEE MORE

You can inquire about other forms of public transportation, scheduled shuttles and door-to-door transfers.

Authorized ride-sharing app service providers (Uber, Lyft, Opoli) pick up their passengers at the LAX-it lot, next to Terminal 1. You can get there on foot or board a free shuttle to the area. If you are traveling to the airport, the vehicles will drop you off directly at your terminal, on the upper/departures level. For more details about this service (or cabs), CLICK HERE.

Yes, LAX offers free unlimited Wi-Fi access so you can stay connected while traveling. It is available in the public area of all terminals.

The service allows you to enjoy unlimited 45-minute sessions of free access. You will be presented with an announcement or a short video (15 to 30 seconds) before you can browse.

The LAX Shuttle offers free service connecting all terminals, transport services and parking facilities. MORE INFORMATION

There are many duty-free stores and dining options. LAX also offers a number of other services, including infirmary rooms in all terminals, medical and first aid services, pet relief areas, charging outlets for electronic devices, free Wi-Fi and banking services. In addition, there are several VIP lounges with drinks, food, work spaces and many amenities. In case you need to sleep for a few hours, there are several hotels with shuttle service nearby.

The lost and found office is run by the airport police division. Found items are posted on the airport's official website within an estimated 2 to 5 business days. Items can be found both at the boarding gates, restrooms, check-in counters, as well as at the curbside of the terminals.

For more information, CLICK HERE.

For lost passports, contact U.S. Customs at Tel +1 310 665 4560.

For belongings left on the plane or problems with checked baggage, you should contact your airline.

LAX no longer has electronic lockers or storage service for oversized items. However, a private service called LAX Luggage Storage offers storage and pick-up and return service.

- Carry-on baggage: USD12.00 per day/per piece
- Average size: USD15.00 per day/per piece
- Special size item: USD18 per day/per piece

For pick-up and drop-off service, an additional USD5.00 per piece is charged. SEE MORE

In all lots in the central area, you have 15 minutes of free parking. In addition, there are two areas (Cell Phone Waiting Lots) where you can wait for up to 2 hours free of charge until your passengers call to say they are ready to be picked up. More information about PARKING

If your phone is compatible, an eSIM may be the best option. There are plans for travelers visiting the United States and for those traveling from the United States to international destinations.

If eSIMs are not an option, you can purchase a physical SIM card at all ICE Currency Exchange booths where you can get international and domestic SIM cards. In addition, some convenience stores and newsstands offer such cards, which are ideal for travelers visiting the United States. Visit the Hudson, Los Angeles Magazine News, Market 8600, Sunset News and CNN Newsstand locations.

Volunteers (easy to spot thanks to their bright red jackets) are located at the information booths in each terminal, on the lower/arrivals level, from 7:00 am to 10:00 pm on weekdays and 9:00 am to 9:00 pm on weekends. Volunteers assist passengers with directions to various airport and community facilities, transportation and accommodations, and other airport-related information. For more details, call Tel +1 424 646 8471.

Oversized luggage or special items like sporting equipment can be stored using the LAX Luggage Storage service. Fees start at USD18.00 per piece per day for special-sized items, with an additional fee for pick-up and drop-off. This service is ideal for those with unique storage needs not accommodated by traditional options. SEE MORE

Rental car services at LAX include a variety of providers, but some customers have reported issues like delayed shuttles or unexpected charges. To ensure a smoother experience, consider companies with consistent positive feedback such as Alamo or National. Booking in advance and confirming details directly with the agency can help avoid inconveniences. SEE MORE

Yes, several restaurants at LAX cater to families, offering kid-friendly menus and comfortable seating. Options such as California Pizza Kitchen provide popular dishes and quick service. Keep in mind that prices might be higher due to airport pricing. SEE MORE

LAX offers several services for passengers with disabilities, including wheelchair assistance, accessible restrooms, and priority screening lines. However, reviews suggest that wait times for assistance can vary significantly. It is recommended to notify your airline in advance to ensure smooth coordination. SEE MORE